Return & Refund
At Cailab, we take product quality and customer satisfaction seriously. Please review our return & refund policy below:
Return Policy
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Due to the special nature of our products, we do not accept returns or exchanges without a valid reason.
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Returns are only accepted if the product is damaged, defective, or incorrect upon receipt.
Return Process
- Please contact our customer service team at support@cailab3d.com within 7 days of receiving your order.
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Provide your order number, photos of the product, and a brief description of the issue.
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Our team will review your request and respond within 3 business days with further instructions.
Refunds
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Approved refunds will be issued to the original payment method.
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Please allow up to 7–10 business days for the refund to reflect in your account, depending on your payment provider.
Important Notes
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We cannot process refunds for products damaged due to improper use, mishandling, or non-product-related issues.
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Shipping fees (if any) are non-refundable.